Contact us

Last updated: 2026-11-02T04:06:02+00:00

Neither a telephone number nor a contact form appears here, because a documented exchange serves us better than talk that leaves no trace to check.

Email

[email protected] is the right address for anything on this site: mistakes in the text, links that no longer lead anywhere, queries about privacy or cookies, or a page falsely posing as us.

Account, payment and bonus questions

These belong on the gaming platform's side, not ours. Use the in-account live chat for routine questions, and the platform's support email for anything formal or document-based. An email to us cannot unlock an account, release a withdrawal or restore a bonus, because we do not have access to accounts from here.

What to include

• Tell us the email tied to the account, which lets us track down the case.
• Date, time and time zone, given precisely.
• Send a screenshot whenever the fault can actually be seen.
• A payment-related query should come with its transaction reference.

Supply those four pieces of information and a case is normally quick to check. Without them the first reply is a request for them, which costs another day.

Response times

This page makes no promise about a set number of response hours. Response speed shifts with the hour, and a guarantee that quietly falls apart around 3am does more damage than simply offering none. Replies follow the sequence in which messages arrive.

Complaints

If your issue remains unresolved after the platform replies, put it in writing and escalate through their complaints procedure. When that has been exhausted, escalate further to the licensing authority, listed in the platform's footer.