Contact us
Last updated: 2026-11-01T22:17:54+00:00
We prefer a written record to a conversation nobody can check later, so this page has no phone number and no contact form.
Contact [email protected] about anything to do with this website, whether that is a mistake in the wording, a link that fails, uncertainty over privacy or cookies, or a page copying us.
Account, payment and bonus questions
We are not the right channel for these; the gaming platform is. Everyday questions are answered quickest through the live chat built into your account, while formal complaints and paperwork call for the platform's dedicated support address. Unlocking an account, paying out a withdrawal or reinstating a bonus is beyond what an email to us can do, because account access sits outside our reach.
What to include
- So the case can be traced, share the email address the account is registered under.
- Date, time and time zone, given precisely.
- Where the issue can be seen on screen, a screenshot of it.
- Payment questions need the transaction reference included.
A case is usually checkable on the spot once those four items are provided. A day slips away whenever the initial reply has to ask for information that was left out.
Response times
No specific hour count is guaranteed on this page. Depending on when you write, it varies, and an assurance nobody can keep in the small hours of the night achieves less than silence would. We work through the queue strictly in arrival order.
Complaints
If your issue remains unresolved after the platform replies, put it in writing and escalate through their complaints procedure. When that has been exhausted, escalate further to the licensing authority, listed in the platform's footer.
Neither your password nor a card number nor a one-time code will ever be requested from us via email. The same holds for anyone writing on our behalf. 18+ only.